Starter
A shared inbox and help centre for small teams.
$15/month
Per agent
- Email & live chat
- Shared inbox & tags
- Knowledge base
- Basic reports
- Email support
Product · Customer Support
Every customer conversation in one shared inbox.
From $15/month per agent · 14-day free trial
01Overview
A help desk for teams that want to answer faster without hiring faster. Email, chat, WhatsApp and social messages become tickets in one inbox, an AI assistant drafts replies from your knowledge base, and SLAs make sure nobody waits too long.
Modules included
02Features
Email, chat, WhatsApp and social in one shared queue.
Real-time chat on your site and app, with bot hand-off.
Draft answers from your help articles, reviewed by an agent.
A searchable help centre that deflects repeat questions.
Tickets assigned by skill, language and priority.
Satisfaction, response times and workload per agent.
03Why it’s the best
4 reasons teams pick Helpdesk over the alternatives — each one backed by numbers from customers already running on it.
−54%
First-response time
Smart routing and AI-drafted answers mean customers hear back in minutes, not hours.
38%
Resolved by self-service
A help centre and chat bot built from the same articles answer common questions before they become tickets.
96%
Average CSAT
Drafts quote their sources and wait for an agent to approve them — nothing is sent on autopilot.
1 day
To connect every channel
Connect email, chat, WhatsApp and social accounts in an afternoon — no developers needed.
04Built for
Helpdesk adapts to the way your business already works — and to where it is going next.
Order lookups, returns and delivery questions answered in one place.
Tiered SLAs, bug escalations and in-app chat for every plan.
Bookings, complaints and feedback from every channel, tracked.
05Compare
An honest, line-by-line look at how we stack up against the options teams usually weigh us against.
Compare with
Our pick
Helpdesk
Score: 7/7
Alternative
Shared email inbox
Score: 2/7
Alternative
Enterprise support suites
Score: 4.5/7
Yes: Email, chat, WhatsApp & social
No: Email only
Yes: Every channel
Yes: Assigned, tracked tickets
No: Who replied to this?
Yes: Full ticketing
Yes: Grounded drafts, agent-approved
No: None
Partly: Expensive add-on
Yes: Timers, escalations & alerts
No: None
Yes: Advanced SLAs
Yes: Running in a day
Yes: Instant
No: Weeks with consultants
Yes: Simple per-agent pricing
Yes: Free
No: High per-seat plus add-ons
Yes: CSAT, response times & workload
No: None
Yes: Deep analytics
Switching from one of these? We migrate your data for free on Business and Enterprise.
06Pricing
Start with a free 14-day trial. Upgrade, downgrade or cancel at any time — setup and data migration included on Business.
Save 20% with annual billing
A shared inbox and help centre for small teams.
$15/month
Per agent
For growing teams with SLAs and multiple channels.
$35/month
Per agent
For large organisations that need custom workflows, SLAs and dedicated support.
Custom
Tailored to your organisation
07Tech stack
Every layer of Helpdesk is built in-house by our own engineers, on technologies chosen to stay fast, secure and easy to extend for years.
16technologies across
6 layers
Select a layer to jump to it.
The inbox agents keep open all day.
Reply from anywhere, with push alerts for urgent tickets.
Every channel turned into one conversation.
Answers grounded in your own help content.
Conversations searchable in milliseconds.
Always reachable when customers need you.
08Integrations
09Security
10Getting started
A 30-minute walkthrough tailored to your workflows, with a free trial workspace.
We set up your workspace and migrate customers, products and history from your old system.
Live training sessions and recorded guides for admins and everyday users.
Launch with our team on standby, then keep improving with quarterly reviews.
11FAQ
Yes. Every product comes with a guided demo and a free 14-day trial workspace loaded with sample data, so your team can test it with real workflows.
Taking on new projects
Tell us what you’re building. We’ll help you shape it, scope it and ship it — whatever stage you’re at.
You’ll talk to a senior engineernot a salesperson.
Prefer to reach out directly?
What happens next